IT支持级别详解：L1、L2、L3及更多
原文英文，约2300词，阅读约需9分钟。发表于：。As an IT service management provider, customers frequently ask about the various approaches to IT Support and how they can be used to organize help desks and service desks. In this article, we’ll...
技术支持是IT服务管理的关键部分，分为0至4级，涵盖自助服务到专家支持，解决不同复杂度的问题，提升客户体验和员工满意度。自动化和AI技术正在推动支持方式的变革。
