This collection of McKinsey’s newest telecom insights details how AI is reshaping connectivity, and how operators can successfully reinvent, compete, and share in the rewards of the AI economy.

After a challenging decade, telecom operators may finally be poised to spur a new era of growth. But it will require embracing fundamental change and making strategic moves in four key domains.

Operators could provide the backbone for today’s AI economy to reignite growth. But success will hinge on effectively navigating complex market dynamics, uncertain demand, and rising competition.

With telcos aiming to integrate AI throughout their organizations, here’s how they can unlock the full potential while positioning themselves for the next wave of innovation.

Transforming telcos into techcos: the role of channel partners The telecommunications (telco) services market is undergoing a significant transformation, driven by the need to adopt business...

Opportunities close to the edge With the global edge ICT services market projected to reach US$283B by 2028, at a 19.7% 5-year CAGR, per Omdia’s Enterprise Edge Services Forecast, 2024–28 report,...

Telcos hope to reignite growth by becoming more like today’s tech players. To achieve that evolution, they can close their skills gap by acting across all four dimensions of the talent challenge.

Hatem Dowidar discusses the source of his optimism about the telecom industry, the lessons of the recent past, and why the Middle Eastern and African operator required a radical organizational...

Consumers and businesses alike are driving huge demand for innovative telecommunications technology that tests the limits of monolithic, traditional business support system (BSS) architecture. The...