Illustration by Alex Castro / The Verge
Early termination fees are “a bit like heroin for Adobe,” according to an Adobe executive quoted in the FTC’s newly unredacted complaint against the...
Adobe is facing a complaint from the FTC for allegedly hiding fees and making it difficult to cancel Creative Cloud subscriptions. The unredacted complaint reveals customer dissatisfaction with surprise early termination fees. Adobe denies the allegations, stating that early termination fees represent less than half a percent of their annual revenue. The FTC claims that Adobe deceptively enrolls consumers in its most lucrative subscription plan without clearly disclosing important terms. Adobe argues that calculating and displaying the termination fee is not easy. Recent legal changes may affect the outcome of the FTC's case.