How US government leaders can deliver a better customer experience

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Government agency services rarely match those of the private sector in satisfying customers. Our benchmark survey results offer insights into how government leaders can improve service delivery.

私营部门的创新提高了客户期望，联邦政府在客户体验方面落后于私营部门。政府面临独特挑战，难以提供与领先消费公司相匹配的客户体验。最新调查研究提供五个关键见解，帮助政府领导者改进服务交付。