解锁成功：制胜客户体验战略的关键要素
原文英文，约1200词，阅读约需5分钟。发表于：。Customer experience is a key part of brand identity. Here are seven components to include in your customer experience strategy. The post Unlocking success: Key components of a winning customer...
客户体验战略是优化客户互动以创造满意客户、提高客户忠诚度并招募新客户的过程。成功的客户体验战略包括投资适当技术、解决客户痛点、创建客户人物、衡量关键绩效指标、重视员工体验、采用全渠道客户关系和投资客户成功。IBM可应用可信的人工智能帮助企业实现客户和现场服务的显著转变。
