供应链决定客户体验成败：如何实现
原文英文，约900词，阅读约需4分钟。发表于：。In the late 1980’s, I was at Syracuse University and trying to decide what I wanted to do when I grew up. I had to declare a major field of study within the school of management. We had a “majors...
供应链领导者可以采用Gartner CX CORE模型来改善客户体验，该模型有三个主要属性：关系阶段、体验膜和智能协调。实践包括确定与供应链最相关的客户关系阶段、应用实时客户洞察力和协调智能响应客户互动。通过应用CX CORE模型，可以更好地支持和实现CX战略，提高客户体验。
