通过关注员工体验来防止中断损害客户体验
原文英文,约1200词,阅读约需5分钟。发表于: 。The UK’s just been through a cold snap, heat waves are sweeping Australia, strikes have brought France to a standstill, and the US west and east-coasts are experiencing extreme weather events. Of...
最近,全球多个国家遭受极端天气和罢工影响,客户服务和支持需求增加。一篇LinkedIn帖子呼吁重视员工福祉,特别是在极端情况下提供居家办公设备和授权。调查显示,只有8%的客户服务代表从未在家工作。