Dynamic Service Models – The Secret Sauce to achieve your ITIL Goals
The goal of ITIL® is to establish a framework mechanism that allows for rapid response to changes like application and service provisions, devices and hardware components, data, and user requests at scale. As a long-term solution, IT can establish an architecture that models system behavior, anticipates changes, and updates the configuration items (CI) accordingly. A […]
ITIL®的目标是建立一个框架机制，使得可以快速响应应用程序和服务提供、设备和硬件组件、数据和用户请求等变化。动态服务模型（DSM）作为用户和IT资源之间的代理，取代传统的硬编码配置映射，提供灵活的模型来预测和做出必要的配置项（CI）变化。DSM可以帮助企业实现ITIL®的目标，通过结合可观察性的CI关系和指标数据，以及AI模型的训练，可以实时触发数据驱动的自动变更，从而改善ITSM组织的性能。
